Telepresence Podcast: Integration of Vendor Solutions Poses Challenges
By Amy Tierney, TMCnet Senior Web Editor
As companies wait for more signs of an economic recovery, cost savings remains a top of priority for many businesses – particularly when it comes to travel expenses. As such, organizations are deploying new tools, such as telepresence and videoconferencing to help them achieve that goal.
But it’s not always easy. Implementing a multi-point, multi-way telepresence solution from single vendor can pose some challenges, experts from a Huntington, Calif.-based provider of integrated telepresence and videoconferencing services said.
According to Bob McCandless, CEO of BrightCom, integrating telepresence into different types of environments – on a laptop, mobile device, or three-screen system with gaze correction – from a single vendor can post compatibility issues.
“Trying to have a system that integrates all of that together is still a big challenge in the industry,” McCandless told TMCnet during a recent podcast.
The problem, he explained, is that most competitors focus on integration with their own product line. Yet, BrightCom offers additional options, he said.
“BrightCom offers one of the best frameworks in the infrastructure systems for cross connecting [different] types of solutions into a single meeting experience,” McCandless said. “We are focused on trying to build the right kinds of infrastructure for bridging together a single meeting solution all different types of environments.”
In particular, a multi-vendor solution is one area where BrightCom has the most interest. Despite having multiple vendors, BrightCom can help businesses take advantage of integrated points, such as audio, data and media through its framework.
“We want to make sure you can leverage the investment you made no matter where you’ve made it,” McCandless said. “So, if you bought equipment from one of the traditional providers – Polycom, TANDBERG, LifeSize, or Cisco (News – Alert) – you’re going to be able to use those products with your BrightCom infrastructure and BrightCom endpoints.”
To hear the podcast in full and for more information about BrightCom, click here to visit the telepresence channel on TMCnet.